Customer Trainer
Sutherland
Bogota, Cundinamarca CO
hace 5 días

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Customer Education Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specialists in this role get to :

  • Provide end-customer personnel at all job roles with professional training sessions on NICE Products, in various locations and formats
  • Focus on the business value that the customer gains from the products and solutions
  • Work closely with other project roles, such as Project Manager and Consultant to ensure delivery that is consistent with project needs
  • Main Responsibilities and Deliverables Strengthen relationships :

  • Obtain, maintain, and update expert knowledge of NICE solutions, from high level business value to low level specific functionality
  • Deliver training sessions in class, on site and via web to groups of customer personnel, according to NICE formal agendas and training materials
  • Tailor and customize training courses for customers per specific business needs or project requirements
  • Engage in additional responsibilities such as post-training support, assistance in development of materials, customer meetings, internal meetings, etc.
  • Comply with administrative procedures such as documenting activity and learner records in CRM, filling out wrap-up reports and ensuring proper course evaluation procedures as required
  • Qualifications

    Our most successful candidates will have :

  • Expert knowledge of NICE products
  • Excellent presentation skills
  • At least 2 years of experience in training delivery in a similar field
  • Experience in relevant industry (Contact Center, Trading Floor, 911 Dispatch, etc.) per product line
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