Sutherland is seeking an attentive and goal-oriented person to join us as Customer Education Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Specialists in this role get to :
Provide end-customer personnel at all job roles with professional training sessions on NICE Products, in various locations and formats
Focus on the business value that the customer gains from the products and solutions
Work closely with other project roles, such as Project Manager and Consultant to ensure delivery that is consistent with project needs
Main Responsibilities and Deliverables Strengthen relationships :
Obtain, maintain, and update expert knowledge of NICE solutions, from high level business value to low level specific functionality
Deliver training sessions in class, on site and via web to groups of customer personnel, according to NICE formal agendas and training materials
Tailor and customize training courses for customers per specific business needs or project requirements
Engage in additional responsibilities such as post-training support, assistance in development of materials, customer meetings, internal meetings, etc.
Comply with administrative procedures such as documenting activity and learner records in CRM, filling out wrap-up reports and ensuring proper course evaluation procedures as required
Our most successful candidates will have :
Expert knowledge of NICE products
Excellent presentation skills
At least 2 years of experience in training delivery in a similar field
Experience in relevant industry (Contact Center, Trading Floor, 911 Dispatch, etc.) per product line