Business Services Manager (BRM)
Bogota, Colombia
hace 5 días

About the Team

Joining the Stanley Black & Decker team means joining one of the world’s largest, fastest-growing, and most dynamic companies.

Stanley Black & Decker is unique in that we’ve got a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.

Being a part of our team means living our core values of

  • courage & innovation
  • agility & performance
  • inclusivity & collaboration
  • integrity & accountability
  • It means thriving in an environment of constant innovation and positive change. It means delivering tools, services, and solutions that the world counts on when it really matters.

    It means maintaining the highest standards in everything you do, every day.

    Position Summary

    Work as the strategic interface with for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management.

    Serve as the relationship manager between Global IT & assigned Stanley Black & Decker business areas. Provide support throughout key IT programs.

    Lead the planning and execution of initiatives. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

    Serve as a trusted advisor, and function as a key point of contact for Global IT and business stakeholders. Act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs.

    Share knowledge of technology risks and opportunities to improve the efficiency and effectiveness of the business.

    Principal Accountabilities

  • Act of liaison between the Stanley Black & Decker business in different Markets and Global IT
  • Builds a trusted relationship with multiple roles in the business
  • Proactively identify business needs, both short & long term, and develop proposals first reviewing IT portfolio
  • Partner with representatives of the business & Global IT to deliver IT solutions to advance the strategic roadmap / goals of the business
  • Provide input into the Global IT budget process
  • Manage customer expectations around what Global IT can deliver within stated constraints (budget, timeline, etc.)
  • Ensure projects are delivered according to expectations establishing success criteria.
  • Ensure systems solutions are delivered as expected and services meet SLA’s
  • Track and document stakeholder's satisfaction, IT services consumed, and service level reporting.
  • Works collaboratively with the business and global IT to develop clear and concise communications with respect to incidents, problems, and change management as needed.
  • Influences individuals within and outside the IT department.
  • Supports organizational change management activities
  • Prepares high level activity and progress reports and presents to Senior Leadership.
  • Knowledge

  • Strong negotiation and problem-solving skills.
  • Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background.
  • Understanding of business functions to analyze and propose technical strategies for the business. Assesses benefits, risks, and costs
  • Ability to work within the time constraints of the project management team.
  • Problem Solving

  • Applies research, information gathering and analytical skills.
  • Selects appropriate alternatives from defined options.
  • Collects required documentation; verifies conformance of documents with standards.
  • Assesses accuracy of detailed information.
  • Tracks, maintains and produces regular and ad hoc reports.
  • Handles detailed, structured problems.
  • Identifies roadblocks to task completion and effectively brings them to management for resolution.
  • Works on assignments where judgment is required most of the time.
  • Guidance

  • Works under general direction, seeks assistance as needed.
  • Completes work in accordance with accepted practices of position
  • Establishes approaches for completing assignments.
  • Independently gathers information.
  • Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
  • Works with team to support achievement of project milestones and deliver on internal and / or external commitments.
  • Relationships

  • Must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
  • Contributes to own team / closely related teams through quality and accuracy of own output.
  • Understands how work area performance impacts results.
  • Builds productive internal relationships.
  • Collaborates with others to achieve objectives and ensure information flow.
  • Conveys information in a concise and professional manner.
  • Asks effective questions and solicits feedback to understand needs.
  • Anticipates future needs.
  • Skills & Experience

  • 6 + years of relevant experience or equivalent combination of education and work experience.
  • 4+ years leadership roles experience.
  • 3+ years of experience on B2B, B2C platforms & implementations, e-market places, social media connection & activation as well as with integration services.
  • Strong project management skills with 4+ years of success record
  • Experience on matrix reporting organization
  • Responsible for meeting budget goals and objectives in an assigned area.
  • Education

  • Bachelor’s degree on Information Technology or equivalent education
  • English proficiency level
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