OTC (Order To Cash) Analyst
DEWALT
Medellin, Medellin
hace 1 día

Job Description

Teleworking from any city in Colombia.

To ensure successful customer collections based on the assigned portfolio, and proper account management according to the GL Customer Account.

To properly monitor the portfolio including all document types that appear in the AR GL Customer Accounts and align them with the Service Level Agreements (SLA), Delegation of Authority (DOA) and Job Aids as defined in the role.

Specific Responsibilities :

Directly oversee and collect payments from national and / or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure.

Maintain accuracy of the GL Customer Account and follow up the closing issues with our stakeholders and escalate any necessary issues to the OTC Lead.

Perform the customer reconciliation to clarify the final balance in the account.

Provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs.

Closely follow blocked orders, resulting from Credit Checking guidelines, to allow orders to flow smoothly and without delay, and adhere to a 24 hour SLA.

Maintain accurate and timely records for collection activity to allow for proper follow-up.

Act as first line of defense for blocked orders to help support Credit Managers and make sound business decisions regarding their release.

Follow up, recommend and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next steps.

Exercise credit line authority per DOA.

Release Customer Orders daily based on the customer credit limit.

Submit the Customer Statements status periodically.

Work on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance.

Perform the resolution customer disputes.

Perform the resolution customer disputes by phone queue or email as the business required.

Additional duties as required.

Secondary Activities :

Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCT.

Work closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances.

Improvement process participation as the operation needs.

Improvement process participation as the operation needs.

Monitor and provide training to the OTC.

Knowledge / Skills / Abilities :

Excellent technical credit / collection knowledge.

Multi-tasking and analytical skills critical.

Strong fluency of the English language.

Proficiency with MS Office and other software applications.

Strong organizational skills.

Excellent verbal & written communication & customer relations skills.

Ability to problem solve is key to success.

Strong skills demonstrated to interact with different areas and stakeholders management.

Education / Experience :

  • Bachelor’s Degree in business, accounting or finance required with more than two years of accounting / receivable experience OR equivalent combination of experience and education required.
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