Customer Business Manager (NOLA) Defense
Bogota, BOGOTÁ, Colombia
hace 3 días

Innovate to solve the world's most important challenges

Honeywell Aerospace is a $10B+ SBG (Strategic Business Group) with 40,000 employees in over 125 domestic and international locations.

We are a leading global aviation supplier designing, manufacturing, and distributing advanced electronic systems, products, and services to commercial, defense and space industries.

This exciting position leads all aspects of assigned North Latin America Defense Customers within the Americas business unit.

This portfolio includes multiple product families including propulsion, Environmental Control Systems (ECS), avionics, accessories, connectivity, data transmission and power management.

Business involves Retrofit, Modification and Upgrades, Spares, aftermarket repairs & overhaul, and engineering development involving multiple Honeywell sites.

This person serves as the Champion for the Customer within Honeywell, driving to identify customer needs and match to Honeywell product, process, or establish the business case for development.


Own the assigned NOLA Defense Partners, and NOLA Defense Customers including business growth, program delivery execution, financial management, and customer satisfaction.

Develop and drive customer growth strategies. Drive to financial results, operational performance and customer satisfaction.

Responsible for long-term objectives such as year-over-year growth, profitability, and win rate, as well as near-term forecast accuracy for SRO (short-range-outlook), demand planning and all financial forecasts.

Contribute to establishing a culture of ownership and accountability.

Delivers business commitments in accordance with AOP / STRAP, including, revenue, profit margin, and working capital performance.

Lead a cross-functional, integrated product team to achieve the following objectives : execution of AOP (including achievement of revenue and profit objectives), customer satisfaction as measured through quarterly VOC reviews, and foster growth through idea generation, customer interface, new business proposal generation and subsequent execution.

Responsible through the use of matrixed pursuit teams, for achieving required cost & schedule adherence, scope management, and IPDS compliance.

Works closely with Honeywell Sales, Technical Sales, Marketing & Product Management, Advanced Technology, and Government relations personnel to create and execute growth plans as it relates to Honeywell NOLA Defense Partners, and NOLA Defense Customers.

Acts as the decision point in support of marketing, selling, pricing, contracting and execution of new business relative to the customer and program.

Drives new business proposals through cross-functional teams, working with the assigned Proposal Manager in proposal development and gaining required concurrence / approvals to pricing, technical plans, and other requirements as laid out in Honeywell instruction.

Knowledge of fundamental program and business management practices, ability to work effectively with ISC, Engineering, Sales, Finance, Pricing, Contract, and Customer & Product Support to achieve successful outcomes.

Working knowledge of business and financial fundamentals (Profit & Loss, Investment Analysis, Balance Sheet, Green Sheets).

Strong presentation and communication skills. Ability to make sound decisions and take quick actions to execute.


  • Bachelor's degree
  • 6 years’ experience in program and customermanagement and growth.
  • 8 years of business experience, includingbut not limited to program management, business management, engineering, sales,operations, finance, contracts, and customer support.
  • Demonstrated leadership skills and ability toeffectively lead and energize cross functional teams and diverse organizations.

  • NOLA Government Customer and exposure to GovernmentContracting Processes
  • Understanding of NOLA Government buyingprocesses and behaviors
  • Experience managing NOLA Government CustomerAccounts
  • Familiar with Honeywell Customer ServiceOperations
  • Preferredprevious experience in / with this customer base.
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