BOGOTÁ, Colombia
hace 4 días

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.

Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news., LinkedIn : / lumentechnologies, Twitter : lumentechco, Facebook : / lumentechnologies, Instagram : lumentechnologies and YouTube : / lumentechnologies.

The Role

Reporting to : Latam IT infrastructure & Operations Director

Position Summary :

  • Operations Management : Responsible for Tier 1, 2 support for IT Datacenter Services and Technologies. Responsible for ongoing management and maintenance of the IT infrastructure located in the IT datacenters to ensure delivery of the agreed level of IT services to the business.
  • Ensure system or process is actually running or working

  • Technical Management :
  • Responsible for providing technical expertise and overall management of the IT Datacenter Infrastructure. Responsible for supporting new business requests and implementing new technologies for Datacenter services
  • Integration with Global Infrastructure

    Budget (Capex & Opex) & Maintenance Contracts (hardware, software, services)

    Continual improvements plans (Organization, processes, tools, KPIs / reporting, etc)

    The Main Responsibilities

  • Responsible for the Tier 1 Support (7x24), including : event management alarms resolution, backups monitoring, Management of Monitoring Platforms, Datacenter facilities, Installing new servers.
  • Responsible for Tier 2 Support, including the following technologies : Unix , Microsoft, Oracle Databases, MSSQL Databases, SAN, Backup, Load Balancers, Citrix,
  • Generate, track the KPIs defined for the area
  • Define, planning and execution of Budget (Capex & Opex) . Manage IT Datacenter maintenance contracts (Hardware, Software, services)
  • Ensure that all the Platforms needed has a maintenance contract, work with vendors, getting quotes, negotiate and submit PO.
  • Define budget for next year, plan the execution in the year, and follow the execution in time.

  • Responsible for supporting the maturity growth of the internal processes related to IT infrastructure following the best practices (ITIL, COBIT, Gartner, etc).
  • Search for continuous improvement of managed services optimizing costs, processes, capabilities and resources. The following processes are been manager for this Role (Critical Incident Management, Event, Change, Problem, Availability, capacity mgmt)

  • Design, plan and execute BCP plans, for critical applications in the IT department
  • What We Look For in a Candidate

  • Electronic Systems Engineer, mechatronics, electrical or related with specialization in Project Management, Finance, Technology or Services
  • Experienced IT manager with more than 4 years leading IT Infrastructure & Operations teams (Support, Servicedesk, Tier 2, Tier 3, Tier 4, Governance, etc)
  • Wide experience in ITIL process model and best practices
  • Wide Experience on project management of large-scale IT Infrastructure projects, managing IT Infrastructure services (SLA, budget, KPIs, vendor & contracts mgmt, etc)
  • Basic Knowledge in Microsoft & Oracle software, Technologies of virtualization & clustering, TCP IP & telecomunications in general
  • Intermediate English level (oral, reading and writing)
  • Requisition # : 268071

    EEO Statement

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ).

    We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Job duties and responsibilities are subject to change based on changing business needs and conditions.

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