Senior Business Consultant
Reporting to the LatAm Business Consulting Practice Manager, Genesys is currently searching for a Senior Business Consultant who will be required to develop and nurture thought leadership within existing customers and with prospects in the delivery of Customer Service across the end to end service chain.
This will be achieved through consulting engagements, presentations and developing trusted advisor status. You will be responsible for ensuring the opportunities for Genesys solutions to be leveraged is maximised, so that account teams are able to maximise opportunity potential and long term relationship value.
The Business Consulting is a team that works across the Genesys technology catalogue and services, developing visionary and actionable strategies for customers and prospects, focussed on broadening the sales opportunity and relationship scope.
They work across inception through to delivery to ensure the articulated strategies are realised within the customer’s environment.
Business Consulting work closely with other Genesys resources (in particular Enterprise Architects) as well as orchestrating and managing sales opportunities by coordinating and facilitating outcomes delivered by pre-
sales, professional services and account management teams.
A Business Consultant is a person responsible for assisting and influencing our customers development of strategies, recommendations and providing thought leadership to improve the operations, attainment of business goals, value and productivity improvement.
The primary responsibilities for this role include (but are not limited to) :
Qualifications / Skills Desired and Preferred :
this includes contact centre, WFO, CRM, reporting and analytics tools, workflow
engineering, and developing high quality and relevant reports
About Us :
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great drives great business outcomes.
More than 10,000 companies in more than 100 countries trust the to orchestrate that eliminate silos and build lasting relationships.
With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-
premise customer engagement solutions. Connect with Genesys via , , , , , and the .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.