Customer Engineer
Bogota, Colombia
hace 5 días

Twilio is enabling our customers to build the future of communications and we're looking for passionate developers / engineers that want to help customers facilitate this communication renaissance.

Our engineers are responsible for delivering a technical win and product fit on customer accounts. They build, establish customer trust in Twilio solutions, which result in customer success in the post-

sale. For instance, one has the ability to :

  • Lead the technical pre-sales relationship
  • Propose technical architectures
  • Demonstrates the product
  • And anticipate concerns and offers creative solutions
  • The Twilio Customer Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.


    Twilio is looking for a Customer Engineer with a strong desire to work in a technical pre-sales role.

  • 2+ years of customer experience selling complex, technical products.
  • Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
  • Excellent communicator and presenter able to gain audience confidence
  • Ability to build a deep understanding of an customer’s communications needs and guide them to a technical solution
  • Previous software development experience in one or more of the following areas :
  • backend (Java, C, Node.js, Python, PHP)
  • web development (JavaScript, HTML / CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs
  • You will be traveling 20%-25% of the time for this role
  • What?

    Twilio Customer Engineers' get to live our values every day.

    Draw the owl

  • Build and present product demos to help showcase what a Twilio product can do
  • Assist customers with Pilot and Proof-of-Concept implementations
  • Be humble

  • Quickly learn new products and new technologies
  • Start with why

  • Form a deep understanding of their business and the problems they’re trying to solve
  • Keep asking probing questions.
  • Empower others

  • Build trusted advisor relationships with customers
  • Work alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success
  • Educate and mentor customers and colleagues
  • Create experiences

  • Host customer hack-a-thons.
  • Present creative new solutions that enable and inspire innovation.
  • Why?

    A Customer Engineer plays a major role in Twilio’s sales organization and are critical to deal success'. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology.

    We help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

    Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill.

    Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.

    Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience.

    We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas.

    We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.


    This position is located in our fantastic Bogota office at Cl. 94 #11-30, where you will be joining a friendly team that welcomes you as a family member! You will enjoy our incredible perks : catered meals, snacks, in office massages, BBQ’s, team building events and dinners, bi-

  • weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact;
  • that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

    We seek people who naturally demonstrate our, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

    About us :

    Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, Berlin, New York City, Singapore, and Tallinn.

    More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

    Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

    By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.

    Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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