Technical & Delivery Consultant
Gemalto NV
Santafe de Bogota, Bogota,CO
hace 5 días

General Description

Support sales team in IDDS presales activity, deliver the product up to first volume acceptance by the customer and support the customer during mass delivery period for IDDS technical topics.

Lead the IDDS technical offer during tender and anticipate IDDS related actions between submission and award according to the risk mitigation plan.Pre-sales

  • Understand customers’ needs; participate in offer definition and its promotion.
  • Focused on Sealys offer, the main activities are : o Define technical offer with sales regiono Ensure technical offer promotion Create demos o Provide sampleso Organize customers’ trainingso Provide product & market inputs to the solution group
  • Provide case per case basic support for Coesys, before handing over to Coesys Solution manager Tender answer
  • Lead, and accountable for, the Sealys technical answer : o Technical offero Scheduleo Costingo Risko Samples Project delivery
  • Lead, and accountable for, the Sealys project delivery : o Anticipation plan based on Risk assessment between submission and awardo Deliver when awarded, by coordinating all GTO teams, scheduling, reporting, re-
  • evaluating the risk and run related actions, communication to all stake holders

  • Synchronize delivery with Coesys project manager
  • Ensure that quality and cost reach the targets After-sales support
  • Provide first level support to customers
  • Solve most of the customers’ requests and issues
  • Manage the customers’ communication under the control of the sales manager
  • Education :

    Engineering degree in Computer / Electronics or Telecommunication Sciences

    Experience Level :

    Experiences is Customer facing position, Customer project management.

    Competences :

    Technical / functional skills :

  • Fluent English
  • Fluent Portuguese is a plus
  • Negotiation skills
  • Written and oral communication
  • Smart card (Javacard, Global Platform, ISO 7816, Manufacturing)
  • Security : cryptography, PKI,
  • Documents (Physical security Features, banknotes)
  • Behavioral skills :

  • Good interpersonal skills
  • Customer oriented
  • Able to work under pressure and to meet dead lines
  • Positive "can do" attitude, flexible and negotiations skills
  • Team worker attitude
  • Self Learner
  • Organized, reactive ability to meet deadlines
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