Team Lead Credit & Collections
adidas
Bogota, DC, CO
hace 6 días

Purpose & Overall Relevance for the Organisation :

adidas GBS delivers high quality services for Finance and Accounting. In Bogotá we are opening a new GBS center with the aim of serving the LAM countries in several processes.

Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management and Credit Management.

The team deliver all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.

Key Responsibilities and General Accountabilities :

  • Handle complex Customer Portfolio with high impact in the business
  • Establish a close and trustful relationship with the Customer, proactively anticipating issues
  • Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment
  • Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers
  • Manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager
  • Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits
  • Decide on the release of the blocked orders and ensure timely release
  • Provide insight in the development of the accounts receivable position of the customer to sales and finance teams
  • Act as the first point of contact for the process related issues and escalations
  • Manage the relationship with customer service and other stakeholders in the business
  • Identify the improvement opportunities and support their implementation
  • Lead the process and improvement focused projects for Credit and Collections
  • Support ongoing projects for the implementation of technology solutions
  • Ensure the lowest possible write off for uncollectable balances
  • Provide insight into the calculation of the required provision for uncollectable balances
  • Support requests from partner Finance departments
  • Establish and maintain strong financial controls over the work performed
  • Acting as the backup for the Team Leader, supporting on day-to-day team organization and task allocation
  • Support Team Leader in reporting area KPIs and following up on improvements implementation
  • Key Relationships :

  • Cash Application Teams
  • Customer Service Teams
  • Record to Report Teams
  • Market Finance
  • Knowledge, Skills and Abilities :

  • Strong Finance Acumen
  • Solid experience with SAP
  • Experience in a Shared Service environment or similar
  • Ability to read, write and communicate in English in a business setting
  • Ability to read, write and communicate in Portuguese
  • Ability to pay close attention to detail and high degree of customer orientation
  • Strong problem solving and analytical skills
  • Highly results driven and self-motivated team player
  • Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
  • Availability to travel for periods of 3 to 4 weeks
  • Requisite Education and Experience / Minimum Qualifications :

  • University degree
  • 5 plus years relevant work experience in the accounting / business area
  • Broad and deep theoretical understanding of job function
  • At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game.

    We foster the athlete s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture the 3Cs : CONFIDENCE, COLLABORATION and CREATIVITY.

  • CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers.
  • But we are willing to take risks, we try new things. And if we fail, then this is part of our learning it helps us improve.

  • COLLABORATION . Every elite athlete relies on partners : coaches, teammates, and nutritionists. We, too, know that we are stronger together.
  • Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.

  • Being the best sports company in the world takes CREATIVITY . No great athlete succeeds by copying their predecessors’ training plans and strategies.
  • We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

    adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees.

    We are an Equal Opportunity Employer.

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