Manager - Account Management
Sutherland
Bogota, Cundinamarca CO
hace 3 días

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Managers in this role get to :

Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.

Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.

Improve the company : Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce : Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have :

  • A Bachelor’s Degree
  • BPO experience
  • 3 years of operations and management experience
  • Experience in Collections / Banking account management.
  • Advance English level ( B2 or higher)
  • Process transformation experience required
  • Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives
  • Strong verbal and written communication skills in English and Spanish; be able to communicate in a clear, constructive and professional manner
  • Excellent working knowledge of MS Office applications
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