Position Summary :
The Northwest Field Application Specialist plays a key role in delivering Cadwell’s industry leading support for its customers.
In this customer-facing role, the Specialist will be responsible for conducting regional equipment installations, technical product support, and customer training.
The position is an integral part of a regional sales team and will be home office-based. The majority of travel will be regional but not limited to the defined territory (CA, OR, WA, NV, ID, MT, UT, WY, CO, AK, NM).
This position requires residence in a major metropolitan area with an international airport. This territory is subject to change at Cadwell’s discretion.
The Northwest Field Sales Support Specialist is primarily responsible for supporting Cadwell’s PSG, EEG, and EMG product lines.
The position will require 50 70% travel.
Key Functions / Responsibilities :
Perform system installation and training at customer locations
Interface with customers (and potentially their IT teams) prior to the installation to identify and address any potential issues that could impact the upcoming installation
During non-travel periods working from home, provide call support for Cadwell systems and applications
Occasionally assist regional sales teams with product presentations and demonstrations
Attend industry workshops, tradeshows, and courses approved by Cadwell
Performs other duties as requested, directed, or assigned
Education / Experience :
Bachelor’s degree preferred
Proven ability to interface with medical and / or technical professionals
Experience in clinical neurophysiology, sleep medicine, Electroencephalography or related disciplines
RPSGT or REEGT certification desired
Skills / Job Knowledge / Abilities :
Computer proficiency is essential, with a working knowledge of Windows operating systems and networking basics
Ability to adapt to changing requirements, deadlines, and priorities
Work successfully independently and as part of a team
Interface with customers and deliver high levels of customer satisfaction
Understand customer needs and provide effective solutions
Clearly present technical information to audiences of various sizes and technical depth
Requires the following physical activities : reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and talking