Manage the GSG Client Desk for CCA Cluster, managing a group of SAMs that covers the relationship with a group of 1300 GSG mainly Platinum, Gold & Silver subsidiaries with total annual revenues of $80MM.
GSG Client Desk coverage layer follows a model where interactions with clients are held mainly via telephone while face to face visits may occur once or twice a year for major clients, attending a specific methodology and standards defined for the business.
Covered clients are mainly existing clients with transactional flow business needs highly concentrated in TTS, FX and CPM products, with approved elsewhere credit facilities.
GSG Client Desk is an efficient and effective ICG / GSG Coverage utility (Banking & TTS / FXLM), sales and relationship oriented to appropriately meet the needs of the clients, seeking to increase our wallet share as well as clients’ satisfaction.
The Desk Head must lead the strategy for the portfolio, guide and support the team giving permanent coaching and feedback serving as point of escalation, ensure that the group’s objectives and goals are met, ensure alignment with the regional / country product, banking and GSG strategies, and perform all the duties related to people management for a group of 20 SAMs.
The Desk Head may also have the role of SAM for some clients within the portfolio covered.
Ensure proper execution of the Client Desk model for the Cluster / Countries in alignment with the regional and local strategy and initiatives.
Set the goals for the business in alignment with the country and regional objectives, and lead the team to accomplish the goals set.
Support the team in day to day operations, driving them to develop action plans to identify business opportunities for revenue & drivers growth and client satisfaction.
Perform monthly portfolio reviews, with the SAMs and product and GSG senior managers for the respective countries.
Build and maintain a strong and positive relationship with local and regional partners from Product, Business and support areas of the countries covered as well as the senior management.
Ensure group’s accomplishment of all compliance, control and risk policies and procedures (CADD, AML alerts, EUDD).
Lead definition and execution of all administrative and control activities related to the Hub’s operation (ICSAs, Billing, MCA, COB, etc.).
Lead all the activities related to people management : selection, hiring, training, development, performance appraisals, compensation and VOE initiatives.
Promote a cooperative team work and excellence environment within the Unit.
Identify and retain talent. Promote development of the team.
Perform the duties related to client coverage for the designated clients.
Proactively participate in regional initiatives proposed for Client Desk or GSG groups.
Minimum 6-8 years of work experience in banking, with client management and sales responsibilities.
Strong knowledge of banking products (TTS, FX, CPM).
Sound experience in credit risk analysis.
Desired knowledge of Citi risk and compliance policies and procedures.
Strong experience managing people.
Strong computer and analytical skills, ability with numbers
Strong leadership skills, ability to influence others.
Highly accurate worker with high level of attention to details.
Can perform under pressure and work to deadlines.
Responsible, committed and self motivated.
Very strong interpersonal and communication skills.
Be a complete team-player .
Ability to manage and solve problems and conflicts.
People management ability.
Professional degree in Business Administration, Industrial Engineering, Finance or Economics.
Desirable master degree in finance or administration.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CO
Time Type : Full time
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