Because you belong at Twilio

The Who, What, Where and Why

Twilio is seeking an exceptional and passionate Technical Program Manager to join our Platform Engineering Operations team.

Platform Engineering Operations serves as the operational glue that partners with Platform Engineering teams to accelerate Twilio’s growth.

We are looking for a strong process-oriented business generalist who can help solve tough operational problems, thrive at the intersection of business, data and technology, wield excellent analytical skills and build trust-based relationships as second nature.

Who?

The ideal candidate has strong business generalist experience with knowledge of or strong interest in data systems / architecture and analytics.

4yrs+ of total work experience. General management experience through a BizOps, management consulting, or technology company.

Additionally, strong process development & and data analytic experience - through projects as a data analyst, project manager, program manager, or operations manager.

As part of this team, you are at the forefront of helping Platform Engineering take its processes and data driven decision making to the next level.

Working cross functionally to drive fast-moving strategic priorities, tackle operational challenges, and enable growth, innovation, and cost efficiency.

We are looking for a Technical Program Manager who lives the Twilio Magic with :

You effectively identify and articulate implications up and downstream, taking action or escalating as appropriate.

Additionally 2yrs+ of process oriented experience through projects in a generalist role or as a data analyst, project manager, program manager, or operations manager.

You have strong listening skills and you naturally codify and write things down. You deliver pithy, well organized artifacts (presentations, emails, etc) to drive fact-based decision making.

You establish enduring, trust-based relationships with key business partners and stakeholders. You love helping others drive successful business outcomes in their areas of responsibility

What?

As A Technical Program Manager you will :

Collaborate with teams to crystallize problem statements and solutions; and program manage the execution.

Deep dive regularly into data and metrics to identify root cause issues and opportunities and follow through with action-oriented insights

Given the incredible exposure of the Platform Engineering teams across Twilio, we expect you will enjoy the diversity of fun and complex challenges you take on.

Why?

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.

We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas.

We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

This position will be located in our Bogotá office but is open to remote candidates within Colombia. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones.

that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us :

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.