Bilingual Quality Analyst - Bogotá
Teleperformance
Bogota
hace 5 días

Responsibilities

  • Analyze adherence to quality policies and procedures by monitoring agents
  • Execute coaching process using internal standards for feedback and coaching
  • Execute number of observations and feedback required per agent according to the client request or internal standards
  • Provide coaching and develop agent’s opportunities by using effective interpersonal communication
  • Observe potential inappropriate behaviors and provide real time alerts that are followed with immediate actions taken (security rider)
  • Education :

  • Professional in Engineering or administration careers (preferred)
  • Desirable career related to analysis and numbers
  • Work Experience :

  • 6 months working experience in Quality Analyst positions
  • Experience within quality area
  • Technical Skills :

  • English level : B2
  • Excel proficiency
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