Requisition ID : 17876 Hiring Manager : Javier Toloza Buscamos un Field Service Technician que se integre al equipo en Bogota, Colombia .
Job SummaryProvides second-tier technical support to internal and / or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.
Job ResponsibilitiesReports to the Site Manager; is supervised by Lead Technicians.Troubleshoot and identify hardware errors.
Responds to any trouble calls from within the airport .Is trained in applications usage and can provide end user assistance.
May also suggest when additional user training is required.In most cases is not expected to repair equipment on the spot unless some simple procedure clears the fault.
Otherwise the technician will replace the inoperative equipment with a unit from the spares pool and will maintain appropriate records.
Run tests after solution implementation.Basic QualificationsPossess a minimum of 2 years of experience in related fieldExperience with asset, spares and consumables managementPossess troubleshooting skills, and the ability to identify hardware errorsTrained in applications usage, provides assistance to end usersAbility to works with L3 to install and test fixesUnderstands SLAs, severity levels, and industry best practices