Technical Account Manager
Bogotá, Bogota, CO
hace 6 días
  • Please submit your CVs in English*
  • Your Mission

    Nuvei Technical Account Manager (TAM) acts as the trusted advisors to premium partnership accounts, as well as a strategic focal and escalation point for technical improvements, business requirements and important incidents that may arise.

    The TAM matrix manages client’s projects, provides managing platform solutions and coordinates requirements in cross company collaborations work in collaboration with internal and external experts.

    In addition, TAM is responsible for researching potential market product development that will provide added values to client’s business technical operation, while directing the technical teams with partner’s latest schemes and essential needs.

    You Will

  • Synthesize insights to solve complex technical problems effecting the business partnership of Nuvei clients, while leading engineering and technical teams in a matrix environment.
  • Acts as technical trusted advisor and become a knowledge-center about the company’s products, and a go-to person for technical queries
  • Technical Issues management, a focal point for technical queries by clients.
  • Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables in communication with technical and non-technical stakeholders across multiple business units, while working with remote teams and external partners.
  • Conduct rigorous analysis of internal and external data sources, in order to identify strategic alternatives and devising detailed development and technical plans for Nuvei Premium clients and Key accounts.
  • Coordinate, manage and execute ongoing technical projects and delivery based on defined goals, training plans and project milestones.
  • Direct the Technical and Payment Support team in resolving complex customer issues, while putting effort to tie up loose ends.
  • Responsible for all activities, technical projects and updating products of Nuvei premium clients from different industries Gaming, Airline, Retail and Ecommerce.
  • About You

  • BS.C or BA in equivalent degree advantage
  • Hands on technical support experience in Payments / Fintech industry (ecommerce gaming, travel and retail).
  • Knowledge using REST API and SDK
  • Practice in technical Product Management Technical Support, or former involvement in Project management of Premium accounts.
  • Accountability and project management capabilities
  • Available to work under stress and pressure coming from client and C level management.
  • Great interpersonal and communication skills.
  • Problem-solving skills and ability to analyze complex schemes.
  • Professional level of English, another language is an advantage.
  • We are looking for AAA person to join our A-Team, you have to be Autodidact, Accountable and Amazing - join us to lead the future of payments.
  • Benefits

  • A challenging job in a fast developing, international company
  • Friendly work environment where you can thrive and develop your skills
  • Career advancement possibilities
  • Competitive remuneration package
  • Nuvei - Who we are

    The world of payment processing has changed. Technology alone can no longer meet the needs of businesses. Businesses are looking for partners, both strategic and technological.

    We’ve become the payment technology partner that our clients can count on to make our world a local marketplace. To deliver unified commerce solutions and expertise.

    And to help them capture every payment opportunity that comes their way.

    We are Nuvei. The payment technology partner that merchants can count on to make their business a local marketplace. We deliver unified commerce solutions and expertise to help our partners capture every opportunity that comes their way.

    At Nuvei, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service, and we’re always looking for people to join us on the journey.

    Nuvei is a team of smart, passionate people always looking to grow, contribute, and make our product and customer service the best it can be.

    Our team members come from diverse backgrounds with different skills and life experiences and we love and celebrate those differences.

    We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify.

    So, please come as you are. We can’t wait to meet you.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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