GDBS (Global Diageo Business Services) is a multi functional, multicultural, multi-language Shared Service Centre that handles DIAGEO-
wide transactions across various world regions.
GDBS has developed quickly and grew rapidly over the past ten years, effecting massive change to working practices for worldwide in-
market companies and other Diageo Business Units. As such GDBS is playing a key role in ensuring effective operation with minimum disruption of the core business of DIAGEO worldwide.
The Credit Control Stream of the GDBS Cash Cycle Process entails all credit control and collection activities for GDBS served markets.
Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting.
Service Delivery entails issue resolution and close business partnering with the customer service and commercial market teams.
The OTC Process serves around 25 markets / countries.
Most of these are European with each an individual trading structure and culture and currently in a competitive economic environment.
Markets like GB, North-America and Iberia, Russia and Germany are key contributors to overall Diageo performance.
Proactive cash collection
Handle daily order release
Handle customer queries and drive issue resolution (e.g. price, delivery issues)
Manage relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.
g. customer service team, supply team, warehouse)
Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)
Manage customer ledger (up-to-date information about overdue items) according KPI’s(RC, texting, reconciliation)
Continuously look for process improvements to drive customer satisfaction and raise service efficiency
Maintain customer documentation / process documentation
Reporting (daily, weekly and monthly reports)
Continuously improve the credit control / A&P / customer spend process
Actively promote the CARM / Control agenda
Manage issue resolution for respective sales organisation(s)
Continuously support system and process improvement initiatives
Give input to cash forecasting
Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)
Ensure invoices are created on a timely manner, RFT
Ensure all SAP documents are billed and delivered to customers
Resolve all interface and EDI related issues
Input to internal / external audits
Adhere to controls / compliance environment
University or College degree and / or 1-2 years relevant experience
Speaks Spanish fluently. Intermediate English 70% - 80% desirable
Has some financial knowledge or willingness to learn financial transactions
Has strong interpersonal and communication skills
Is enthusiastic to solve problems
Is a good team player but able to work individually
Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)
Is self-confident, accurate and pays attention to details