Bilingual Engineer With Experience In Data Storage
Sutherland Global Services
Distrito Capital, Distrito Capital, Colombia
hace 28 días

Responsibilities?Encourage Agents to take cases, manage timeliness and follow ups ? You will take ownership of escalated cases ?

Handle DSAT customer follow ups ? Monitor escalation rate ? Handle and solve cases ? Approve escalations before it is sent to Backline ?

Share knowledge and best practices Skills Required ? 2 to 3 years experience in Technical Support ? Strong knowledge of Linux / UNIX and Windows Server ?

Familiarity with shell scripting ? Strong understanding of administration (user accounts, permission models, access control) ?

Knowledge of Widows Registry, File system, Windows Client, Windows OS, user profiles and security and server-based software.

  • Familiar with networking protocols and OSI levels from 2-7 and hardware.
  • Network protocols, Switches, Hubs etc? ? Ability to debug, how to read debug and what it means.

  • Understand Performance Monitoring tools such as OnCommand ? Understanding and working knowledge of data protection are backups, restores, disaster recovery.
  • mechanisms involving local snapshots ? Virtualization concepts

  • Hypervisor and / or VMWare ESXi
  • PreferredClouds fundamentals
  • AWS, Google Cloud and MS Azure ? Preferred
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