IT Support
SOUTH POLE GROUP
Medellin, Colombia
hace 9 días

As our IT Support for our Latin American offices, you will deliver all work required for the efficient, safe and reliable functioning of all office systems.

If you are a motivated IT Support professional with excellent communication skills, interpersonal skills and you are able to thrive in a fast-

paced environment then we are looking for you!

Tasks and responsabilities

  • Responsible for the installation and updating of software, hardware maintenance, and preventive maintenance
  • Define and evaluate the local needs to bring these inputs into our global IT system
  • Provide first level support to users for OSX and Windows 10 with Google Suite
  • Be responsible for local backups and backup management
  • Organize and maintain the internet connection from the offices, dealing with the local Internet provider
  • Cooperate in the English language with the Head of IT based in HQ
  • Implement the new systems from the main IT
  • Handle hardware guarantee cases and replacements
  • Design help guides for IT users
  • Solve TCP / IP network issues
  • Support Unix / Linux related work
  • End user support
  • Client computer maintenance
  • IT troubleshooter
  • Your profile

  • Bachelor's degree in Computer Science or related field, or equivalent practical experience
  • 1 year of previous experience doing similar tasks as ICT-Supporter, first and second level supporter, IT Helpdesk, System Engineer within an organization
  • Have the relevant technical skills in OSX, Windows 10, Backups, TCP / IP, Unix / Linux, Synology NAS and related
  • A customer-oriented approach, with an ability to proactively provide valuable solutions to internal customers across a broad range of IT topics in a friendly manner and the willingness to help each customer best as possible plus one step more
  • Solid communication skills; Speak, understand and write technical English and Spanish
  • Willingness to communicate, share and document your solutions and actions with the global Team
  • Strong and fast problem-solving skills
  • Self-driven, and co-working with a small global distributed team
  • We offer

  • Work in a global group of young people, open-minded using the newest technology to save the world from global warming
  • Possibility to get into Server Administration on Google Compute Engine Windows Server, ready to pay and give time for LPIC I certification
  • The opportunity to use your skills, experience, and enthusiasm to help a growing company with big ambition
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