Client Onboarding Sr Grp Mgr
Citigroup Inc
Colombia
hace 32 días

Description

  • Leadership of Account Service Operations regionally. Manage and deliver the operating budget of the Account Services Operations team
  • Participate in defining strategic solutions for the function that reflect the objectives of TTS and are appropriately tailored and fit for purpose within the Account Service product
  • Build strong and effective relationships with key regional partners in TTS Sales, Coverage, Product and Technology organisation.
  • Actively participate in the development of the business and client solutions. Ensure client solutions and capabilities have strong foundations in implementation simplicity, client experience, automation, risk profile and self servicing,
  • Identify and realise process and structural efficiency in the Account Service Unit. Deliver that efficiency to the P&L of the TTS business through expense efficiency.
  • Ensure that service is being delivered as agreed in SLA’s, to the required level of performance and quality. Managing risk is critical aspect of managing service delivery.
  • Work with the client to develop appropriate business continuity plans.

  • Develop a framework of a mutual commitment to meeting evolving business requirements and adapting to changing circumstances.
  • Treat change as an opportunity to improve / streamline the service.

  • Promote and build dedicated client focus within your teams. Lead critical client service reviews, improving and maintaining high client satisfaction
  • Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, regulatory, cost and quality profile.
  • Evaluate and adjust work output provided by Citi’s extended workforce partners. Manage 3rd party risk.
  • Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes.
  • Accountable for enhancing the risk and control environment for processes in line with the changing business and regulatory environment.
  • Key contact in region for regulators to cover our operational activities and control environment aswell as strategic roadmap.
  • Keep abreast of all Regulatory and Industry changes. Plan and solution for these changes. Determine client impact and develop plans to ready them for change.
  • Ensure clean audit results, both internal and regulatory
  • Develop and execute measureable improvement in KPIs, KRIs and Client Satisfaction for all branches in region
  • Drive a technology roadmap that maximises the impact of investment dollars towards operational efficiency and client satisfaction.
  • Effective management of resources to ensure capacity is appropriate, budgetary commitments are considered and business needs are met.
  • Ensure a robust approach to performance management including goal setting, performance measurement, appraisal and personal development plans.
  • Develop talent / high performers to support future growth plans and fill critical operating roles.
  • Create and maintain strong team effectiveness strategies focused on core skill building and performance management.
  • Execute a communication plan to engage with regional workforce that provides transparency of execution and encourages participation and collaboration,
  • Collaborate with peers in other regions to ensure appropriate levels of commonality are achieved and best practice is shared and adopted.
  • Qualifications :

  • 3rd level degree in Business or other relevant discipline
  • Line management experience preferable in a related role in business
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary
  • Knowledge / Experience :

  • Minimum of 10 years of strong management experience
  • Significant experience in Financial Services
  • Ability to implement, drive & comply with all required controls, governance & policies.
  • Proven ability to execute
  • Proven ability to build successful teams
  • Proven ability to understand new technical and Product solutions in short time frame
  • Detailed understanding of the TTS business
  • Strong technical knowledge of TTS Products and regional regulatory requirements
  • Experience in performing complex problem solving and business trade off decision analysis
  • Demonstrable ability to interact with senior management and clients
  • Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach
  • Proven budget management abilities
  • Proven ability to manage and lead teams
  • Proven ability to lead cost saving initiatives
  • Proven ability to handle complex issues, system outages, changes and recoveries
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