Digital Technical Solution Manager
Amadeus IT Group SA
Bogota; Colombia
hace 29 días

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Position Purpose

Is responsible for technical solution and coordination of implementation work in digital areas. Is the primary R&D contact point for airline stakeholders on IT and business side as well as the people from the Extended Account Team of the airline.

Is responsible for providing cross-functional, technical and business expertise to new and existing customers for the integration of Amadeus solutions in airline digital channels.

This specific position is opened in Bogota for on-site customer support (Avianca Colombia) as well as support of airlines in LATAM.

Business environment :

1) The Digital for Airlines (DGA) department is part of the Amadeus Digital division and is in charge of delivering e-Commerce services around Amadeus products.

2) The mission of the Digital for Airlines group is to support airline customers in the integration of Amadeus e-Commerce products for their online web sites using e-

Retail or Digital API, which integrate Amadeus solutions for shopping, payment / ticketing, reissue / refund, ancillary services and mobile.

The current customer base has over 100 airlines, with the top tier being served with dedicated competency centers run in Agile with the customer.

The group is regionalized with three main R&D hubs : Nice, Bangalore and Boston.

Principal Duties

  • Ability to understand a technical requirement from a customer and analyse how existing or new Amadeus IT solutions can fulfill these business opportunities -
  • with close interaction with IT Solution Manager and the Extended Account Team

  • Continuous support to functional and technical questions raised by customers and Amadeus marketing teams on digital solutions and related cross-functional topics
  • Provide recommendation for digital channels in collaboration with Airlines R&D and implementation teams and coordinate input for technical solution
  • Customer test management - for planning then execution of end-to-end integration testing with customer IT and business stakeholders, as well as coordination of software loads coordination with customer / third-parties
  • Ability to minimize the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents related to these errors in collaboration with regional delivery team
  • Education

    Masters or Bachelor of science preferably in Computer Science, Business, Marketing or related fields.

    Relevant Work Experience

  • Customer-facing role of two years minimum (operational and on-site in customer premises)
  • Functional : knowledge of Amadeus e-Retail and Altea suite (e.g. shopping, payment / ticketing, ancillary services, Digital API)
  • Technical : experience in the integration of large-scale systems with digital components recommended
  • Business Understanding

    Understanding of the airline industry is required. Understanding of how airlines do business in the region is a plus.

    Languages

    Spanish and English fluency required; French / Portuguese a plus

    Our diversity commitment : equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

    The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation.

    Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place.

    E.g. a minimum time on position or Line Manager approval may be requested.

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