HR Data Management Analyst
GSK
Cartago
hace 7 días

Your Responsibilities :

The HR Data Management Analyst is a team member working to support back office requests that come into Tier 1 mostly from Local RH.

The HR Data Management analyst works closely with the HR Partners and other members of Local HR and Recruitment to provide the effortless customer experience we are aiming for.

The HR Data Management Analyst is responsible for providing end-to-end ownership. The cases will range from simple to complex and many will require the HR Customer Service working with other members of the Tier 1 group (Locally or Regionally) or other HR Operations partners to reach resolution.

The job holder will proceed to perform operational process in Workday and other systems, such as Service Catalog and SAP.

All cases will be logged into the case management tool to ensure ability to track the status and progress of all inquiries.

Basic qualifications :

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are :

  • Provide end to end customer support for Local and Latam HR
  • Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.
  • Uses knowledge management tools effectively to ensure accuracy of information and stays abreast of changes in knowledge management content.
  • Possesses deep knowledge of Workday and Global HR processes, and an understanding of the downstream impact of transactions : Hires, Terminations, Leave of Absence (Workday experience).
  • Work closely with HR Partners to ensure all procedures are followed.
  • Independently does research on policies and queries and is able to interpret GSK people policies
  • May act as an internal subject matter expert on GSK transactions / processes, such as E2E Hiring Process, Terminations, some Change Job Processes and back office activities.
  • May identify process improvement opportunities.
  • Evaluates cases as received & uses judgment to ensure it is handled in the best way possible, while maintaining a focus on the customer experience
  • Preferred qualifications :

  • Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint)
  • Excellent written and verbal communication in English and Portuguese (language and grammar).
  • Excellent verbal communication including excellent listening skills.
  • Must work well, both independently and with a team.
  • Ability to work in a fast paced, rapidly changing environment.
  • Knowledge and understanding of HR processes and procedures
  • Customer Service background (preferred)
  • High level of integrity and ability to maintain confidentiality of information
  • Ability to understand root cause of issues and effectively problem solve
  • Able to present information to customers clearly and concisely and respond to challenging problems.
  • Strong analytical skills and sound knowledge of reporting tools
  • Excellent time management, planning and organizational skills and ability to work to tight deadlines
  • Familiar with case management and the use of the intranet for information searching
  • Why GSK? :

    We are a science-led global healthcare company with a special purpose : to help people do more, feel better, live longer.

    We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products, including Sensodyne, CataflamPro / Voltaren, Theraflu / Trimedal, Parodontax, Panadol, Polident and Otrivin.

    In over 150 countries and 300 years of history, our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies to bring differentiated high-

    quality and needed healthcare products to as many people as possible, with our scientific and technical know-how and talented people.

    As a GSK Employee, you will put our values and expectations at the heart of everything you do. You will have the courage to make decisions, taking the accountability for them, guided by our strategy, priorities and values of patient focus, respect for people, integrity and transparency.

    Being a GSK employee allows you to challenge and to change by ensuring your development meet changing business needs. You will also enjoy to be part of a diverse team, getting inspired by our teamwork, our healthy and inclusive environment and specially by making the difference and playing an important role on the benefit of millions of patients and consumer worldwide.

    Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics.

    As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as : race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

    Find out what life at GSK is really like www.gsk.com

    Apply Until June 29th, 2018

    Important notice to Employment businesses / Agencies

    GSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site.

    All employment businesses / agencies are required to contact GSK's commercial and general procurement / human resources department to obtain prior written authorization before referring any candidates to GSK.

    The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and GSK.

    In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK.

    GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.

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