Care Business Partner
The Maersk Group
Colombia
hace 17 días

We are looking for a Care Business Partner to join our Commercial team. This position will be based Bogota, Colombia.

We offer

As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-

focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives.

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

  • Build and manage (internal / external) close and deep customer relationships.
  • On Boarding of new customers.
  • Analyze business scenarios and offer options to customer instead of saying No .
  • Reduce customer stress from dealing with a large company.
  • Ask for More, always aim for opportunities.
  • Provide phone, e-mail & e-commerce support.
  • Focus on tracking cargo to the vessel, on Problem Resolution and on setting expectations.
  • Brand ourselves as something new for the customer.
  • Become their One Stop Shop for Maersk when they need help, use the moment of truth to differentiate Maersk.
  • Maintain open communication channels with GSC, monitor execution of processes and transactional tasks remaining accountable for end results.
  • Create a sense of urgency, when it is impacting a customer.
  • Complete Ownership of ALL issues with no handoffs.
  • Perform regular and schedule visit calls to selected customers.
  • Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.
  • Perform any other duty as directed by your immediate Manager.
  • We are looking for

  • The ideal candidate must have 2-3 years of logistics experience having customer direct interaction, cargo Consolidators, costumes agencies and inland transportation interaction.
  • It is required to have University studies completed or finishing the career.
  • We are looking for a candidate with advance level of English
  • Intermediate level of experience with MS Office (Excel, Outlook and Power Point)
  • The candidate must be a structured person with good interpersonal skills, charisma and a fast learner person.
  • We are also looking for a candidate with a lot of energy and a Self-Management person.
  • NICE TO HAVE

  • Experience with Reefer cargo in Costa Rica
  • Clients Portfolio management is a nice to have.
  • Someone with a degree on international commerce, business administration or a career with emphasis in logistics.
  • TICA system experience is also a nice to have
  • Cloud services
  • A candidate with a third language is a nice to have.
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