Client Lead
Dunnhumby
Medellin, Colombia
hace 14 días

Job Description

dunnhumby is the world's leading customer science company. We analyse data and apply insights from nearly one billion shoppers across the globe to create personalised customer experiences in digital, mobile, and retail environments.

Our strategic process, proprietary insights, and multichannel media capabilities build loyalty with customers to drive competitive advantage and sustained growth for clients.

dunnhumby employs over 2,000 experts in offices throughout Europe, Asia, Africa, and the Americas and works with a prestigious group of companies including Tesco, Monoprix, Raley's, Macy's, Coca-

Cola, Procter & Gamble, and PepsiCo. For more information, please visit us at www.dunnhumby.com.

To support the execution of the client plan for the customer-loyal journey of a portfolio of small clients, a major client or category through the delivery of first class insights which helps demonstrates how to gain competitive advantages from applying customer insights and why customer loyalty matters.

  • Supports the Senior Client Leads or Client Managers to deliver a seamless and proactive service to the Client working with Solution experts to deliver client solutions that drive unique value using the suite of dunnhumby capabilities.
  • May have ownership of smaller clients.

  • Builds strong relationships with client contacts and develops a good understanding of the client organisation, their strategies and objectives to optimise engagements and revenue.
  • Develops insight solutions to client issues through accurate, creative and actionable shopper insights from dunnhumby’s tools, analysis & consultancy which drive business decisions in order to create measurable change and deliver measurable value to the Client’s customers.
  • Manages selected elements of the organisation change plan, delegating to specialists as necessary, toward enabling a sustainable customer-
  • loyal culture (people, process, beliefs) within the client.

  • Effective project management and delivery of consistently high standard of work ensuring deadlines are met, operational hurdles are understood and insights are delivered in an actionable format.
  • Makes a significant contribution to delivering revenue targets for the client group from identifying and effectively managing clients and projects whilst helping to identify future revenue opportunities for each client.
  • Partners with others in the integration of dunnhumby data, solutions and tools into our clients’ collaborative business planning and measurement processes in ways that lead to consistent, efficient, effective utilisation of customer insights to grow business results.
  • Desired :

  • National Body Recognised Accreditation in related subject.
  • Master’s degree or equivalent in related subject.
  • Essential :

  • Bachelor’s degree or equivalent in a related subject.
  • Functional Skills :
  • Data Interpretation
  • Pricing & Promotions
  • New Product Development
  • Consultative Approach to Selling
  • Innovation Management
  • Retailer and FMCG Operations
  • Strategic Agility
  • Solution Design, Development & Management
  • Competitive Intelligence
  • Customer Insights
  • Due Diligence / Strategic Assessment
  • Generic Skills :

  • Business and Commercial Acumen
  • Project Management
  • Data Analysis and Modelling
  • Stakeholder Management
  • Financial Analysis
  • dunnhumby Capabilities and Solutions
  • Leadership Skills :

  • Work as a team with others
  • Build strong relationships with colleagues
  • Identify opportunities
  • Identify personal priorities
  • Demonstrate enthusiasm
  • Deliver work to high standard
  • Solve challenging problems
  • Be driven to improve yourself and the way things are done
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