This role will require a mix of operations management skills, people skills, and creativity to tackle different challenges.
The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleet's the long-term sustainability, as well as its daily performance.
To ensure excellence experience for our Glovers’ users, we have local teams of Glovers Specialist that own Lead to Glover process.
Manage Glover specialists’ teams in every city, including hiring, training and mentoring
Understand, deep-dive and have under control the supply status to ensure we deliver operational excellence and top-performer customer experience
Implement, standardize and execute processes among cities
Contribute towards the continuous improvement of the global operations department thru out-of-the-box thinking
2+ years of experience in high demanding positions (operations, consulting, investment banking, etc.)
Experience in on-demand delivery is a plus
Results oriented, autonomous and efficient
Leadership skills - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
Degree in Engineering, Economics or similar
Professional English is a must
The opportunity to change the world and see how everyone uses the product you build
Work in an international, dynamic and passionate environment with a great company culture
Social benefits (free Glovo credits, fresh fruit every day, free Wednesday lunches, beers on Fridays....)